Our representative was Tim Maltby. I contacted Tim back in February to request a quote for an ultrasound probe. He got back to me right away. When I reached out to him this month to inquire if the probe was still in stock as we were ready to purchase, he was so generous in giving us the original price quoted and worked with our administrative assistant to get the purchase done. Fast and thoughtful service. Once the order had been placed, the probe arrived 2-3 days later which was amazing.